Ovron Inc.

[DrTarponMD1]

My printer indicated a paper jam, but I checked the front and back and no such issue.  I tried to contact HP customer service, but got an AI Chat Assistant who referred me to a tech who said that my 10-year old printer needed replacement.  Then I was referred to another technician, who wanted to access my computer remotely and remove any malware and install a firewall.  I thought this was a HP tech, but found out subsequently it was someone from Ovron Inc.  He seemed like a nice guy, but wanted to send me a new printer and enroll me in a prolonged warranty and sign a document authorizing payment.  

I got very suspicious and told him I need more time to think about it.  Has anyone out there had a similar experience with Ovron?  Is this a scam?  

[Irfan_06]

Hi @DrTarponMD1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer hardware and may need an upgrade.

Please do not get in touch with any other support team apart from HP directly as it can be a scam.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[DrTarponMD1]

Thank you!  Appreciate the advice.