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Locked

‎02-23-2021 01:59 PM

HP Recommended
Product: OfficeJet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

PC finds printer, OfficeJet Pro 9010,r but cannot connect

Category:
2 people had the same question
1 REPLY 1

‎02-26-2021 03:01 AM

HP Recommended

@TAC1966, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • Is there any antivirus software installed on your computer?
  • Is there any error message when you try to connect the printer to the PC?

Meanwhile, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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