PRINTER NOT CONNECTING

[RWS711]

I was using HP Instant ink and now after replacing a cartridge I get screen of cartridge problem, that it will not let me get out of. I have been having internet issues and am not sure what to do as I have an account with Instant Ink and it says it is off line because I had deleted the problem printer which was default due to certificate expiration of certificate I was getting for the HP eprint jet advantage program. Kind of overlapping problems and I'm completely stuck. 

[sandytechy20]

@RWS711

Welcome to the HP support community.

I understand that you are getting printer connectivity and cartridge issue, follow these steps to fix the issue.

Here are the steps to fix printer offline error:-

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. Load plain white paper in the input tray.

2. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Wireless icon  or Ethernet icon  to display the network status screen.

3. Touch Print Details to print the network configuration page.

4. Alternatively, from the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

5. Swipe up on the display, and then touch Reports.

6. Touch Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer to this HP document for more assistance:- Click here

Follow the steps mentioned in this HP document to fix the cartridge error:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.