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Common problems for Connectivity Issues
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HP Recommended
HP ENVY Photo 7155 All-in-One Printer
Microsoft Windows 10 (32-bit)

This virtual system and it's instructions are not solving my printer problem - I have been online with the virtual assistant for over an hour, put in my serial number numerous times  tried test printing - receiving offline message.

How do I speak with a support tech?

1 REPLY 1
HP Recommended

@SILVERKING16 

 

Welcome to the HP Community Forum.

 

HP Support case submission is available for devices that are still in-Warranty.

The Community does not provide phone support.

 

See here:

Restart Everything, including the router that controls your network

Next,

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

 

 

and possibly here:

Cannot connect to Web Services

 

========================

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7155 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.