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05-06-2023 10:13 AM
This virtual system and it's instructions are not solving my printer problem - I have been online with the virtual assistant for over an hour, put in my serial number numerous times tried test printing - receiving offline message.
How do I speak with a support tech?
05-06-2023 10:50 AM
Welcome to the HP Community Forum.
HP Support case submission is available for devices that are still in-Warranty.
The Community does not provide phone support.
Restart Everything, including the router that controls your network
Known solutions, presented in the order to be completed / considered
and possibly here:
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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