PRINTER RECEIVES A PRINT JOB BUT WON’T PRINT

[Payson53]

My printer communicates and receives a print job but will not print. 

[Kuroi_Kenshi]

Hi @Payson53,

Welcome to the HP Support Community!

I understand that the printer receives the print job but does not actually print it.

To narrow this down, could you please provide the following details?

The exact HP printer model.

Are you using Windows or macOS?

Is the printer connected by Wi-Fi, Ethernet, or USB?

When you send the job, does it remain in the print queue, disappear from the queue, or show an error?

Do you see any error message or blinking lights on the printer?

Can the printer make a copy directly from its control panel (if it has a copy function)?

If the job is stuck in the queue, it's recommended to check the queue for paused/offline status and use Diagnose & Fix in the HP app, which can clear stuck jobs and address common spooler or connection issues.

Once you provide the model and the above details, we can narrow down the issue without unnecessarily repeating troubleshooting steps.

Best regards,
Kuroi_Kenshi

[Payson53]

HP 7740, MacOS,WiFi, the job goes to the print queue and says printing, there is a ? on the left, I can print a page from the control panel,  You said that I can go in the HP app and diagnose and fix in the app.  I don't see where or how to do that.  The app asks for the IOS and it says it detected IOS 18 x.  Now what do I do?