PRINTING CHALLENGES

[Carol09]

I use MACOS Ventura 13.5.1

I use Microsoft Word for Apple computers

I have a document saved in landscape color that I want to print.  When I print using the HP app, it prints in color but not landscape.  I don't see any option to change that.

If I print from Microsoft Word directly prints in landscape but only in black and white (no option for color).

What am I doing wrong?

[A_Gayathri]

Hi @Carol09,

Welcome to the HP Support Community

I understand you are facing an issue with your PRINTING CHALLENGES. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP printers - Create custom paper sizes

HP print settings guide (Windows, Mac)

Hope this helps! Keep me posted. 

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