Password reset

[Gracepows]

How do I reset my password for WiFi connection when I don’t know it because o bought used. I’ve tried a factory reset.

[Max3Aj]

@Gracepows, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If you've already tried a factory reset, you can follow these steps to reset the WiFi password on your HP printer:

Restore Network Defaults:

• On the printer's control panel, go to Settings.
• Look for Network Setup or Wireless Settings.
• Select Restore Network Defaults. This will reset the network settings, including the WiFi password.

Use HP Smart App:

• Download and install the HP Smart app on your computer or mobile device.
• Place the printer near your WiFi router.
• Turn on WiFi on your device and connect to your network.
• Enable Bluetooth on your device to allow HP Smart to detect the printer during setup.
• Follow the app instructions to reconnect the printer to your WiFi network.

Manual Reset:

• Press and hold the Wireless button and the Cancel button on the printer for about 5 seconds until the printer restarts.
• Wait for the blue light to flash, indicating the printer is ready for setup again.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support