Paying for pages that do not print

[dnageek]

My printer does not stay connected to the network. I've spent a few hours with Support. Their solutions last a few minutes or pages. 

I have to attempt to print over and over hoping something will print. Meanwhile, I get a notice I'm over 100 pages in 2 days! Nothing is printing!!  

There is no customer support on weekends.  It's maddening. 

[Jerry_57]

Hi @dnageek,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about the issues you're experiencing with your printer not staying connected to the network. Here are a few troubleshooting steps you can try:
 

Steps to Improve Network Connectivity for Your HP Printer

Restart Your Printer and Router:
 

• Turn off your printer and unplug your router.
• Wait for 30 seconds before turning them back on.

Ensure Stable Network Connection:
 

• Make sure your printer is within range of your router.
• Avoid placing the printer near objects that can cause interference, such as microwaves or cordless phones.

Update Printer Firmware:
 

• Check if there is any firmware update available for your printer and apply it if needed.

Reconfigure Wi-Fi Settings:
 

• Reconnect your printer to the network by accessing the settings menu on the printer.
• Choose your Wi-Fi network and enter the correct password.

Set a Static IP:
 

• Set a static IP address for your printer to prevent it from losing its connection with your router.

Check for Print Queue Issues:
 

• Clear any stuck print jobs in the print queue that might be causing errors.
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[dnageek]

Thank you.

I've done all these and more. Factory re-sets, etc. I even got a new Gateway. None of the many other devices in my home have any trouble at all. 

Not only that, jobs I tried to print weeks ago suddenly printed out if the blue causing more surcharges on my Instant Ink subscription  which I have now canceled. 

Now, the printer keeps sending new security certificates? This is new.  

The only solution is a refund on this printer and a recommendation for a printer that has no communication problems. And, instructions on allowing printer to print with a cable connected to my laptop. That also is not working. 

I've restarted, factory re-set, updated software,  changed gateway, done everything support has suggested wasting hours and the printer works here and there. 

I tried connecting printer to my computer with a cable and it could not print even occasionally.  

[Jerry_57]

HI @dnageek,

Thank you for your response.

Could you please share the image of the ink cartridges with us in a private message?

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support