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Level 2
16 14 0 4
Message 1 of 29
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Photosmart 7520 not connecting to web services

HP Recommended
Photosmart 7520
macOS 10.15 Catalina

Web Services no longer works with Photosmart 7520

Tried resetting printer, computer and router no luck

tried to update printer but won't connect to update software

tired accessing via IP address on computer to tun on web selves but that says web services not enabled

 

Any idea what is going on?

28 REPLIES 28
HP Support Agent
HP Support Agent
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Message 2 of 29
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Hi @Skinpup1,

 

I'd like to help!

 

Try the below suggestions -

 

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Let's disable webservices and re-enable it

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Level 2
16 14 0 4
Message 3 of 29
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Hi Jay tried those options manual IP and resetting Web Services via computer, afraid neither worked.
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HP Support Agent
HP Support Agent
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Message 4 of 29
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Could you print and share the network configuration page -

  1. On the printer control panel, touch the Setup icon ( ) in the top right corner.
  2. Touch Wireless, and then touch Display Network Configuration.
  3. Touch Print Network Configuration Page. The test page prints.

Let me know!

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Got it.
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HP Support Agent
HP Support Agent
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Message 6 of 29
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Were you able to print the page?

 

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Yes, what bit do you need to know about?

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HP Support Agent
HP Support Agent
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Message 8 of 29
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Could you share the first page of the configuration page?

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Message 9 of 29
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HP Network Configuration Page.jpg

 

Level 1
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Message 10 of 29
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I, and several others on this forum have the same issue. 

it’s not listed here, but has the 7520 web services been turned off in the November 2020 update of the shutdown of various other printers? 

https://support.hp.com/us-en/document/c05211712

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