Photosmart C4780

[sgeneris]

The printer has been working fine wireless for years.Then  yesterday all of a sudden problems started.

This weird problem just started without any changes in the system. I've seen many references to it, but none of the suggested solutions work.

When I try to print a webpage from within a browser (Firefox, IE11, Tor) I get 2 consecutive errors:

1A. Printing Error: An error occurred during this operation.
1B. Print Preview Error: An error occurred while printing.

If I rightclick/Print on a webpage shortcut I get only 1A.

I checked to see if it happens with other apps/files.

PDF/Sumatra: Print from within app gets 1A; righclick/Print on the file works.
DOC/Word: Works in both cases
TXT/Notepad: Print from within app gets 1A; rightclick/Print works.
PNG/Windows Photo Viewer: works in both cases

When I load the HP Solutions Assistant it reports printer disconnected, but when the print dialog works, the printer prints.

I get  logs in the C:\Windows\TEMP  folder, one with the error:

20201231103953:00054DF08:0401(0003-0000)(2920)!! MapNetworkDrive(Z, \\192.168.1.69\memory_card) failed with 53, 35, The network path was not found. retry...

Another: 20201231115630:0006C0CD0:0001(0000-0000)(0432){{WNetAddConnection2(Z:, \\192.168.1.69\memory_card)->58}}
20201231115630:0006C1573:0108(0000-0000)(0432)## MapNetworkDrive(Z, \\192.168.1.69\memory_card) failed with 58, The specified server cannot perform the requested operation.
20201231115630:0006C21A8:0400(0000-0000)(0432)!! CSlpServiceModule::SaveParameters ParamKey.m_hKey == NULL

Any help will be appreciated.

[Betty0610]

@sgeneris

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[sgeneris]

Thank you for responding.

Unfortunately, reinstalling the driver is precisely what I tried to avoid by coming here. That I could have done without coming here.

The old driver HP software is awful in that it uninstalls poorly and needs to be manually cleaned and the installation is also a long hassle.

Since NOTHING happened at my end, there is no reason to have to go through such a hassle.

I am looking for expertise that identifies the error log and figures out  the cause to repair it.

Regards,

FP

[sgeneris]

Anybody here?

[Betty0610]

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[sgeneris]

I have an older version of Windows 10 -- will it work?

Isn't the Windows built-in driver a regression?

[sgeneris]

Two problems:

I stay the heck out of Windows Update -- don't want MS to mess my system.

My understanding is that the Windows default driver does not provide all the functionality of the C4780 HP driver.

I was hoping that somebody at HP can review the error message and figure out if the issue is the driver and if not, what is the issue. No point to hassle uninstalling and reinstalling the driver only to discover it's not the cause.

[Betty0610]

Then I would recommend you to do the root uninstall and reinstall of the drivers as mentioned.

[sgeneris]

As I explained the uninstall leaves all sorts of leftovers behind that I need to clean manually; the reinstall adds bloatware that I need to uninstall. Based on past uninstall-reinstall it takes a couple of hours. Which, as I said, I am trying to avoid.

To go through all this without knowin whether the driver is the problem makes no sense. I have the logs and

I was hopping that a HP support person could review them and maybe figure out what the problem is before I go through the hassle.

[Betty0610]

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!