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‎10-20-2020 12:04 PM

HP Recommended
Product: HP Envy 7640 e
Operating System: macOS 10.15 Catalina

 

Unable to print from my Mac.  I have previously been able to do so, but it stopped working for some reason.  

 

I don't understand what my alleged error is!

 

Please provide a case number.  

 

Category:
2 REPLIES 2

‎10-20-2020 12:05 PM

HP Recommended

 

 

Not sure what you want. 

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‎10-21-2020 11:46 AM

HP Recommended

@James2231 Welcome to HP Community!

 

Please let us know what exact error message you are getting.

 

Are you able to make the photocopy?

 

Please provide the screenshot of the error message.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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