Print Anywhere is greyed out

RobWilcox1973 · ‎09-03-2025

I have a HP OfficeJet 8022e. It works fine.. but I wanted to enable "Print anywhere".

It's greyed out in the HP app... and says 'Disabled'.

How do I get it to work?

Thanks

Rob Wilcox

Dragon-Fur · ‎09-03-2025

@RobWilcox1973

Welcome to the HP Community --

Print Anywhere is a premium remote print service provided when you activate HP+.

Should it still be possible to activate HP+ on your older printer model -- and before you go forward -- be sure that's what you want to do.

User Guide – OfficeJet Pro 8020e Series

Read Requirements for HP+ printers on Page 27

HP+ and Instant Ink are governed by separate legal contracts.

Important

If you wish to skip the all the how-to and details, important service contract, plus information and requirements for Instant Ink contract cancellation, scroll down to "Your faster option".

------------------------------------------------------------

IMPORTANT

This printer is an HP+ capable printer -

Print Anywhere is available when HP+ is enabled.

Be aware that enabling HP+ is free but does come with responsibilities on the part of HP and the customer (you).

Start ...

There is a lot of information in this message.

and

You should read as much -- or as little -- of the content in this message as you need to make an informed decision.

The goals:

Understand HP+ service and contract - the benefits AND your responsibilities
Understand how to use the various premium print and scan features offered with HP+, including features Save as Searchable Text and Print Anywhere

READ - then decide next steps...

=======================================

What is HP+ Service / Contract?

When the HP+ service contract is enabled, the printer is added to your HP Smart / HP Connected account.

AND

Menus related HP App / HP Smart might be changed to Orange.
Premium scan features are added to the printer after setup.
For new printers -- The original hardware Warranty is extended for an additional year.
You agree to use only HP genuine cartridges (no refills or 3rd party remanufactured).
Once enabled, HP+ cannot be cancelled - Should you wish to dispute, Contact Support.

=============================================

>>> Reminder <<<

HP+ and HP Instant Ink are separate contracts.

You can have one and not the other.
You can have both HP+ and Instant Ink.
You can choose to have neither.

If you are interested in Instant Ink only and do not want HP+

>>> Please scroll down to section "HP Instant Ink - What and How"

=======================================

What about the HP+ contract?

The HP+ contract itself is free and includes both benefits AND responsibilities for both HP and you (the customer).

Be Aware

Do NOT sign up for HP+ without first understanding how it works -

Once enabled, the HP+ contract cannot be rescinded (cancelled).

Excerpted from the User Guide for an HP+ eligible printer

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

NOTE: HP+ is only available in some countries/regions

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup, you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

--- --- --- --- --- --- --- ---

Things that are HP+

>>> Reminder <<<

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Read >>> About HP Smart Advance for HP+ printers

And

HP printers - Using advanced scanning features (HP Smart app)

Read the article AND the FAQ section

==== ==== ==== ==== ==== ====

Premium Print Feature

“Print Anywhere” -- Supported on HP+ enabled Printers and select non-HP+ printers

HP Printers - Print Anywhere with the HP App

If still using HP Smart -

Watch Video > How to use the Print Anywhere feature in the HP Smart App | HP Support

OR

If using HP App (replacement for HP Smart on Android and, at this writing, some iOS)

Watch Video > Use the Print Anywhere feature in the HP App

“HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note: Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer

HP_Smart_Connected_HP _Printer_Options_4

==== ==== ==== ==== ==== ====

Sample - Premium Scan Feature

“Save as Searchable Text” -- Supported and offered as a Save option on HP+ enabled printers and select non-HP+ printers

Example - HP Smart - Windows - Scan - Preset = Document - Scan and Save Sample

HP_Smart_Win_Scan_Document_Save_15

If / When Ready >>

Set up / enable HP+

HP+ printer setup help

==== ==== ==== ==== ==== ====

To skip all the information about the contract, scroll down to "Your faster option"

If you have not signed up yet...

HP wants you to be happy with your decision --

Make sure an Ink Service is something you want --

Please read about the service before signing up.

====================================

What is an Instant Ink Trial?

Trial periods include a certain number of Pages per month without the monthly fee normally charged for the subscription.

For example, 6-months "free ink" is a trial period of six months for which you are not charged the monthly subscription fee for your selected plan.

=======================

Dragon Suggests

Read as much or as little of the information to understand your options and responsibilities.

The goals:

Understand HP Instant Ink -- What it is, how it works, the benefits AND your responsibilities
Understand how and where to get help

Do not sign up until and unless you understand and agree to the contract details.

HP Instant Ink Support lives to offer you a contract --

That said, Instant Ink Support is (should be) willing to answer any related questions.

Can't stand it?

Want to skip all the reading and ask for help?

Scroll down to "Your Faster option"

=============================================

Start

======================

What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages. (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

======================

Instant Ink is a Print-by-Page subscription.

You are paying to print a set number of pages each month.

Each plan, small or large, comes with as much ink as needed no additional cost.

True -- The subscription is billed each month -- Instant Ink is not a "pay if you use" service.

Review >>> How Instant Ink works

Important

If you wish to skip the how-to, details, important service contract, plus information and requirements for Instant Ink contract cancellation, scroll down to "Your faster option".

and / or

If you don't find the help you need in the explanations, documents, or the HP Instant Ink Support - Website, scroll down to "Your faster option".

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

---------------------------------------------------------------

Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework. For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

--------------------------------------------------------------

Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

>>> Open and read >>> Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

What if?

HP Instant Ink - Stopping a cancellation

Why am I unable to print with HP Instant Ink cartridges?

Enrolled and Not Enrolled – Ink cartridges

How do I fix cartridge errors associated with printer enrollment?

Recycle HP Instant Ink Cartridges / Subscription Cartridges

HP Instant Ink - Recycle HP Instant Ink Cartridges

----------------------------------------------------------------------------------------------

What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait in the Community for an agent to find and respond to your question(s).

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>> How Instant Ink works

-- No Joy?

Review >> HP Instant Ink Support Website

Instant Ink Website – HP Instant Ink - Website > Support, Enroll, FAQ --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.
Check to see when to call.
Wait times can be long.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not HP Instant Ink support – Waiting generally works.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

Product Home - Printers

Enter the device type and model name of your HP product

OR

Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8022e All-in-One Printer

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Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

Dragon-Fur

RobWilcox1973 · ‎09-04-2025

So I think when I originally set up the printer, I didn't do anything with HP+ (or smart ink).

I have done a factory reset from the printer.

Then I opened the HP smart app and 'added a new printer'.

When I get to the end of that I get this message:

.. and just like it says, it removes the printer from the HP Smart App.

The printer works fine though ... it's got an IP address (after joining Wifi during the setup).

But I can't get it add to the HP Smart App.

And so I don't have any 'chance' to add it to HP+ either.

Dragon-Fur · ‎09-04-2025

@RobWilcox1973

OK -- I am guessing, that AFTER reading the requirements, you decided to try and switch the printer to HP+

Not sure why you issued a Factory Reset.

Perhaps it was recommended. ?

Having not removed the printer before you applied the Factory Reset seems to have left the app in an unusable condition.

Makes sense -- factory reset removes all the settings from the printer.

If you have reapplied the network settings (to the printer), then you have at least that much left.

Were this Windows, I might be able to help.

The best I can offer is to uninstall the app > reboot the computer > Install a fresh copy of the HP Smart app.

What about any "app" data in your user account on the Mac?

That I don't know --

Try the uninstall / reinstall of the app.

I will send the problem to our moderators -- perhaps they can ask an agent that knows MacOS to assist.

Set up / enable HP+

HP+ printer setup help

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

Dragon-Fur

zoey7886 · ‎09-04-2025

@RobWilcox1973, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding "Print Anywhere" issue!

We're thrilled to have the opportunity to assist you and provide a solution.

The "Print Anywhere" feature on the HP OfficeJet Pro 8022e typically requires activation through HP+ or HP Instant Ink setup. If it is greyed out, this may indicate that the printer is not currently registered under these services.

Here are some steps you can try to enable "Print Anywhere":

HP Smart App Setup: Ensure you're using the HP Smart app to manage your printer connectivity and have the latest version of the app installed on your macOS device.

Network Connection: Verify that your printer is connected to a network, either through Wi-Fi or Ethernet, as "Print Anywhere" requires network connectivity.

Enable HP+ or Instant Ink: You may need to set up HP+ or Instant Ink services if you haven't done so initially. These services are often linked with advanced features like "Print Anywhere". You can do this by visiting the HP website or through the HP Smart app.

Account Status: Check your HP account status through the HP Smart app or the HP website to ensure your printer is activated with HP+. Sometimes, registration issues can cause certain features to be unavailable.

Firmware Update: Make sure your printer has the latest firmware updates. You can check and update the firmware via the HP Smart app or directly through the printer settings menu.

Hope this helps!

Take care, and have an amazing day!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

ZOEY7886
I am an HP Employee

RobWilcox1973 · ‎09-09-2025

I think I worked out how to do this ... the Windows app works differently to the MacOS one. I tried it on Windows, and was able to add HP+ and now my printer 'see's the Print Anywhere option.

Dragon-Fur · ‎09-09-2025

@RobWilcox1973

Some good news, then.

I wish I could help with the MacOS side --

I have iOS / iPadOS -- on both iPhone and iPad 12.9 my HP Smart is still "Smart" and not "APP" --

It does seem like once HP+ is enabled that the "application" (either one, whether updated or not) should be able to Add Printer and grasp that HP+ is active. 🐀

HP Smart (HP APP) Shortcuts might be a good place to test -- the Shortcuts appear to work the same across platforms.

General Example - HP Smart Shortcuts - Cloud / Save

HP_Smart_Shortcuts_Cloud_Save_PDF_11

@zoey7886 perhaps has access to MacOS -- and the HP APP if the HP Smart application has been replaced on your Mac system.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

Dragon-Fur

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