Print Status Unknown

[Mikem69]

I having trouble with the HP Officejet Pro  8600 e-All-in-One - N911n when I go online to using HP Smart app.  It tells mne Print Status is Unknown

[A_Gayathri]

Hi @Mikem69,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues with the print status of your HP Officejet Pro 8600 Premium E-All-In-One printer when using the HP Smart app. Here are a few troubleshooting steps you can try:

• Restart the Printer: Turn off your printer, wait for about 10 seconds, and then turn it back on. This simple step can often resolve communication issues.
• Check Connection: Ensure that your printer is connected to the same network as your computer. If you're using a wireless connection, make sure the Wi-Fi is stable.
• Update HP Smart App: Ensure that you have the latest version of the HP Smart app installed on your Windows 11 computer. You can check for updates in the Microsoft Store.
• Update Printer Firmware: Visit the HP support website and check if there are any firmware updates available for your printer. If so, download and install them.
• Reinstall HP Smart App: Uninstall the HP Smart app from your computer and reinstall it. This can help resolve any software-related issues.
• Check Printer Status on Windows: Go to "Settings" > "Devices" > "Printers & scanners" on your Windows 11 computer. Make sure that your HP Officejet Pro 8600 is listed and set as the default printer.
• Printer Troubleshooter: Run the built-in printer troubleshooter on Windows. You can find this by going to "Settings" > "Update & Security" > "Troubleshoot" > "Additional troubleshooters."
• Check for Windows Updates: Make sure your Windows 11 operating system is up-to-date by checking for and installing any available updates.

I hope this helps. 

Take care and have a good day.

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