Print is not printing

[CLT28213]

I downloaded and installed HP's Smart Print and now my printer will not print.  What more do I need to do to correct my problem?

[Dragon-Fur]

@CLT28213 

Welcome to the HP Community Forum.

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@CLT28213 wrote:

Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Operating System: Microsoft Windows 10 (64-bit)

I downloaded and installed HP's Smart Print and now my printer will not print. 

What more do I need to do to correct my problem?

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Distinctions are important --

For example,

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Have you ever been able to print with this printer?

If yes,

What applications / software have you been using before this happened?

How is the printer connected?  Wireless?  Ethernet -- to the router?

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Are you referring to having installed the HP Smart Application from the Microsoft Store

(and)

HP Smart app does not open?  OR Cannot sign in?  OR Did not install? 

Example - HP Smart - Windows - Main Menu

HP_Smart_Win_Main_Menu_2

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

OR

Are you referring to HP Smart application having been installed without errors, app opens, and you can sign-in

(and)

You are trying to use the HP Smart Printing driver?

If yes, what is the error, issue, problem, message?

OR

Are you trying Not to use the HP Smart Printing driver but it is selected in your Printer List??

Example - HP Smart - Windows - HP Smart Printing

HP_Smart_Win_Smart_Printing_PDF_2

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Next,

Have you installed the Full Feature Software / full printer driver software for the printer??

Example -- Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_9

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

Example - Parts to the Printer Software

Parts_to_Printer_Software_4

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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