Print issues from Chrome OS to HP MFP M681dh

[rithac]

Hi, my office has a HP MFP M681dh Laserjet network printer.  We have noticed that users using a device running chrome os will randomly not be able to print.  On the chrome device,  the printer shows as available but the icon is gray (offline I suppose).   The interesting thing is that all other windows systems on the network continue to have print functionality, but anything running a chrome os can not.

I've checked the printer logs and do not see any print errors, on the chrome device the item to be printed stays in the queue.  I suspect this has been an issue since we installed the printer a year ago, but we recently added some chromebooks to our network which brought the issue to our attention.   Removing and re-adding the printer on the chrome device does not resolve the issue, not does a reboot of the chromebook.   We have checked print drivers and updated the printer firmware but the issue returns at least once a week. 

The 'solution' so far has been to restart the printer, which returns print functionality to all chrome os users and everything works for a few days.  Has anyone else encountered this, or have any thoughts on a resolution? 

[Dragon-Fur]

@rithac 

Welcome to the HP Community.

Try / Consider

If you are having HP Smart sign in issue on your Chromebook, please update your HP Smart App to the latest version 8.9.0.58. The issue has been fixed in the new version.

Note: HP Smart does not support Printer setup, onboarding, discovery and few advance features on Chromebook. So please use below support doc for your printer setup.

Go to

HP printer setup (Chromebook)

Includes a link to Chrome OS – HP Printer - HPLIP cross reference document.

HP printer setup (HP Print for Chrome)

Additional Information

Google - Chromebook > Set up your printer

and

HP Printers - How to Scan (Chromebooks)

NOTE:  Browser > Webscan – Embedded Web Server (EWS) - USB connection not supported

Contributed by HP  prabaa

Chromebook - Setup HP Deskjet printer wirelessly on Chromebook

Product: HP Deskjet 2700 Series, HP Deskjet Plus 4100 Series

Operating System: Chrome OS

Chromebook Operating System and Apps – What is supported?

        Chrome OS Systems Supporting Android Apps

Google Chrome OS - Auto Update policy

Lists HP and other mfg chromebooks – how long OS is supported / auto-update policy

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