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‎12-19-2025 07:27 PM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 11

I can print a partial page from HP Smart. If I print a PDF from File Explorer it prints half-ass, maybe half a page on one page and another half page (sometimes the same page) on a new page. I can print Word and other files, but PDFs seem to be the problem. I reinstalled Acrobat DC, to no avail.
I have a second OfficeJet 3863 printer, and can print the same troublesome PDF that refuses to print on the Envy 4500. I'm at the end of my wits, unable to understand this behaviour. The only thing I've changed is the hardware (upgraded to a better, newer motherboard and processor). Windows is activated and everything else is working fine, as before, except for the ENVY 4500. There's no longer support for this printer which has served me well for several years and should continue to do so. Any ideas will help.

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