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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- PrintAnywhere Configuration

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01-07-2025 02:52 AM
I am getting error for PrintAnywhere, the Printer shows Disconnected from Internet
Solved! Go to Solution.
Accepted Solutions
01-07-2025 09:18 AM
Welcome to the HP English Community --
Until something changes, Print Anywhere requires either HP+ or an eligible non-HP+ printer.
NOTE
The following is a "best guess" based on my experience -- it may, or may not, be useful in the context of your printer model.
================================================
Read >>> About HP Smart Advance for HP+ printers
As of this writing:
Which non-HP+ printers are eligible for HP Smart Advance?
The following standard, non-HP+ printers are eligible for HP Smart Advance enrollment:
HP DeskJet, DeskJet Ink Advantage 2700 series
HP ENVY 6000, ENVY Pro 6400 series
HP OfficeJet 8010, 8020, Pro 8020, 8030 series
HP OfficeJet 9010, Pro 9010, 9020 series
HP LaserJet Pro MFP 4101-4104 series
HP LaserJet Tank 1020, 1502-1504, 2502-2506 series
HP LaserJet Tank MFP 1005, 1602-1604, 2602-2606 series
HP Smart Tank 210, 580, 5100 series
HP Smart Tank 670, 720, 750, 790, 6000, 7000, 7300, 7600 series
Next,
Like the old ePrint tech, Print Anywhere requires that the printer be connected to the Internet.
Normally, Print Anywhere might be used when the printer and the device are not on the same network.
Next,
Internet connection is different from the printer's connection to your local Network.
Printer Internet connection requires (and uses) Web Services.
Open Category Setup & User Guides
Find the user manual for your series model,
Open the document,
Read about Web Services
True - the manual I opened refers to ePrint instead of Print Anywhere - that said, both ePrint and Print Anywhere, although quite different, do use some of the same "under the hood" protocols.
Try to extrapolate what you need for Web Services from the text and illustrations in the manual.
-------------------------------------------------------
Message Content References
HP Smart Advance features
HP Smart Advance includes the following enhanced features and tools:
- Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP Smart app).
- Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP Smart app Shortcuts.
- Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP Smart App.
And
HP printers - Using advanced scanning features (HP Smart app)
For example,
- HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
- Document Sections
- Save scans as searchable or editable text files
- Scan pages from a book or magazine
- Extract and edit text from scans
- Scan multiple items at once
- Scan and combine both sides of an ID card
- Add notes or signatures to scans
- Use the automated scan quality features
FAQ
- What is the HP Smart App and its requirements?
- What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
- What do I do if the advanced scan features are mission (HP Smart app)?
- Which non-HP+ printers are eligible for HP Smart Advance?
==== ==== ==== ==== ==== ====
“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled
HP Printers - Print Anywhere with the HP Smart App
And
Watch Video > How to use the Print Anywhere feature in the HP Smart App | HP Support
Minute 2.07 – “To use Print Anywhere”
NOTE: If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.
FAQ > Section: How do I disable or enable Print Anywhere or Private Pickup?
HP_Smart_Mobile_Printer_Settings_4
-------------------------------------------------------------
“HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere
Management / Options
Note: Website might take 1-10 seconds to open
Click Flag to switch to your region
HP_Smart_Connected_HP+_Printer_Options_3
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP LaserJet Pro MFP 4101-4104dw/fdn/fdw Printer series
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
01-07-2025 09:18 AM
Welcome to the HP English Community --
Until something changes, Print Anywhere requires either HP+ or an eligible non-HP+ printer.
NOTE
The following is a "best guess" based on my experience -- it may, or may not, be useful in the context of your printer model.
================================================
Read >>> About HP Smart Advance for HP+ printers
As of this writing:
Which non-HP+ printers are eligible for HP Smart Advance?
The following standard, non-HP+ printers are eligible for HP Smart Advance enrollment:
HP DeskJet, DeskJet Ink Advantage 2700 series
HP ENVY 6000, ENVY Pro 6400 series
HP OfficeJet 8010, 8020, Pro 8020, 8030 series
HP OfficeJet 9010, Pro 9010, 9020 series
HP LaserJet Pro MFP 4101-4104 series
HP LaserJet Tank 1020, 1502-1504, 2502-2506 series
HP LaserJet Tank MFP 1005, 1602-1604, 2602-2606 series
HP Smart Tank 210, 580, 5100 series
HP Smart Tank 670, 720, 750, 790, 6000, 7000, 7300, 7600 series
Next,
Like the old ePrint tech, Print Anywhere requires that the printer be connected to the Internet.
Normally, Print Anywhere might be used when the printer and the device are not on the same network.
Next,
Internet connection is different from the printer's connection to your local Network.
Printer Internet connection requires (and uses) Web Services.
Open Category Setup & User Guides
Find the user manual for your series model,
Open the document,
Read about Web Services
True - the manual I opened refers to ePrint instead of Print Anywhere - that said, both ePrint and Print Anywhere, although quite different, do use some of the same "under the hood" protocols.
Try to extrapolate what you need for Web Services from the text and illustrations in the manual.
-------------------------------------------------------
Message Content References
HP Smart Advance features
HP Smart Advance includes the following enhanced features and tools:
- Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP Smart app).
- Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP Smart app Shortcuts.
- Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP Smart App.
And
HP printers - Using advanced scanning features (HP Smart app)
For example,
- HP Smart Advance features include Text Extract, Scribble, Book, Multi-Item, and ID Card.
- Document Sections
- Save scans as searchable or editable text files
- Scan pages from a book or magazine
- Extract and edit text from scans
- Scan multiple items at once
- Scan and combine both sides of an ID card
- Add notes or signatures to scans
- Use the automated scan quality features
FAQ
- What is the HP Smart App and its requirements?
- What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
- What do I do if the advanced scan features are mission (HP Smart app)?
- Which non-HP+ printers are eligible for HP Smart Advance?
==== ==== ==== ==== ==== ====
“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled
HP Printers - Print Anywhere with the HP Smart App
And
Watch Video > How to use the Print Anywhere feature in the HP Smart App | HP Support
Minute 2.07 – “To use Print Anywhere”
NOTE: If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.
FAQ > Section: How do I disable or enable Print Anywhere or Private Pickup?
HP_Smart_Mobile_Printer_Settings_4
-------------------------------------------------------------
“HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere
Management / Options
Note: Website might take 1-10 seconds to open
Click Flag to switch to your region
HP_Smart_Connected_HP+_Printer_Options_3
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP LaserJet Pro MFP 4101-4104dw/fdn/fdw Printer series
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"