Printer 9132e

[R02]

Hello,

the 9132e printer is connected to the network via LAN.

The display says "Internet connection not available".

What is the problem? - What can I do?

[Dragon-Fur]

@R02 

Welcome to the HP English Community --

Like previous printings of this type (including top-tier OfficeJet Pro), printer connection to the Internet uses Web Services.

General Help here:

Start here

 HP printers - Managing the printer internet connection (Web Services)

Unlike previous printers of this ilk, the new OfficeJet Pro 91xx series uses an upgraded version of the Embedded Web Server (EWS).

This is not to say that "everything" is different -- the structure of EWS is different in that items are deployed in (sometimes) new or differently named categories and -- in some cases -- there is additional security that impacts how the printer responds to its environment.

As with previous printers of this type (Ethernet / Wireless capable), the printer environment benefits from having a manual / fixed / static IP address assigned.

In the case of Wireless, the setup is best served when each of the SSID named networks -- one for each frequency -- are separately named.  That means one name for the SSID named network for 2.4GHz and a different name for the SSID named network for 5GHz.

The source of the problem might be the manner in which the printer is connected to the network, the structure of your network, the settings in the printer (EWS), or the router's configuration, firmware version, or -- in the case of Wireless -- the placement of the router in relationship to the physical printer hardware.

Important

There are security settings in EWS that impact access to services.

In the context of this discussion, the settings are in section Security > Access Control

Best to not change the defaults until you understand the setup -- leave the "Sign in" method as "Use Default"

The following is a starting point --

It is not "all inclusive".

Check the different sections for the type of network setting that are relevant to your situation.

Examples - EWS

Example – Alternate EWS format (Select new printers and some Laser Printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_1

EWS_9135_Network_Advanced_Web-Services_Web_Scan_3

EWS_9135_Security_Access-Control_Permissions_Printer-User-Accounts_2

Example - Dual Band Network - Router - SSID Named Networks

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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HP OfficeJet Pro 9132e All-in-One Printer

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