Printer Cannot Print Error Message

[JLAvila39]

All of a sudden I cannot print anything.  Does not required to connect to the internet, it is only used for home print outs.

No business needs. I did pay for services that were not used and now I cannot print anything, and only once I received ink replacement in over a year.  Why is that?

[Dragon-Fur]

@JLAvila39 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

---

@JLAvila39 wrote:

All of a sudden I cannot print anything. 

Does not required to connect to the internet, it is only used for home print outs.

No business needs.

I did pay for services that were not used and now I cannot print anything,

and only once I received ink replacement in over a year. 

Why is that?

---

If you had a subscription to Instant Ink,

If you cancelled the Instant Ink subscription service,

(then)

If you have not done so,

Remove all the Instant Ink cartridges from the printer and return them to HP.

Purchase and Install a set of HP ink cartridges.

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

AND

Cancel your account

When is ink shipped?

Ink is shipped when the printer notifies the service that ink is needed.

Read  How Instant Ink Works

=====================

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

Tried “everything” in the Instant Ink support site -- No Joy?

Comments, questions, objections, or do you need information you cannot find online?

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Instant Ink - Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Support Information – Instant Ink

Check through the Website  FAQ

and

  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

Sections / Tabs

• Your ink
  
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Additional information, articles, and links to videos are included at the bottom of the web page.

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

=====    =====    =====    =====    =====

Something Different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll to the bottom of the Web Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

Instant Ink Platinum - FAQ

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"