• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎12-10-2025 05:23 PM

HP Recommended

. Using HP Smart App. (Seems Correct)

 

. HP Smart indicates my printer is "ready" and connected to my home WIFI. (Seems Correct)

 

. My Computer indicates that it is connected to the same WiFi as my printer. (Seems Correct)

 

. My HP computer indicates the printer is connected WiFi network. (Seems Correct)

 

. When attempting to print, the printer shows "ready" on my print options. (Seems Correct)

 

. After pressing the "Print" button nothing happens and the document is stuck in queue. (Wrong!)

 

. I use AVG "Antivirus" and "Tune-Up" apps. As far as I can tell,  the settings are correct.

 

What am I missing ?!

Reply
1 REPLY 1

‎12-12-2025 12:13 PM

HP Recommended

Hi @Kimo08,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can feel your frustration. Everything looks “correct,” the printer shows Ready, your computer is on the same Wi-Fi, and yet nothing prints. It’s like all the pieces are in place, but the puzzle won’t come together. Let’s fix this step by step.

Important Update

HP Smart is no longer supported on Windows. HP has replaced it with the HP App, which offers the same features and improved compatibility.

👉 Download the new HP App here: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

 

Step-by-Step Fix

1. Clear Print Queue

  • Press Windows + R, type services.msc.
  • Find Print Spooler, right-click → Restart.
  • Delete stuck jobs from Control Panel → Devices and Printers → Printer Queue.
     

2. Install HP App

  • Remove HP Smart from your PC.
  • Install the HP App from the link above.
  • Add your printer again.
     

3. Update Printer Driver

4. Check Firewall/Antivirus

  • AVG can block printer communication.
  • Temporarily disable the AVG firewall and try printing.
  • If it works, add HP App and printer ports to AVG exceptions.
     

5. Restart Devices

  • Restart your printer, router, and PC to refresh the network handshake.

 

Official HP Guide👉:  Fix Common HP Printer Issues: Troubleshooting Guide | HP® Tech Takes

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.