Printer Connection Issues

[JennyMC2019]

Hello. I am needing help with connection issues. I try to connect my printer to my new phone, but it continues to tell me the PIN is not correct. I try the same on my Windows Laptop and it tells me the same error message. Could anyone help me with this issue moving forward? Thanks in advance!

[zoey7886]

@JennyMC2019, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Connection Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When you encounter connection issues with your printer, such as incorrect PIN errors, here are the steps to resolve them:

Verifying the Correct PIN

• Ensure that you are entering the correct PIN. The PIN is usually generated by the printer for network connections and can often be found printed on a label on the printer, in the network settings menu on the printer’s display, or in the printer manual.
• Double-check for any typing errors when entering the PIN.

Restarting Devices

• Turn off your printer and your phone or Windows Laptop.
• Wait for a few minutes and then turn them back on. Sometimes, a simple restart can resolve connection issues.

Checking Network Settings

• Make sure that the printer is connected to the same Wi-Fi network as your phone or laptop.
• Verify that there are no network issues. You may try reconnecting other devices to ensure the network is functioning correctly.

Updating Firmware and Software

• Check if there are any firmware updates available for your printer. Updating the firmware can resolve many connectivity issues.
• Make sure that your phone’s operating system and Windows laptop drivers are up to date.

Resetting Network Settings

• On the printer, go to the Network Settings menu and reset the network settings.
• Reconnect the printer to the Wi-Fi network, re-entering the correct SSID and password.

Reinstalling Printer

• On your phone or Windows laptop, remove the printer from the list of connected devices.
• Reinstall or re-add the printer following the standard procedure, and re-enter the PIN if required.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,