Printer Connection

[hstclair97]

Im trying to connect my printer via wifi to my laptop. I keep getting the error code EBS00P0010. What do i need to do

[A_Gayathri]

Hi @hstclair97 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code EBS00P0010 on an HP Envy 6000 series printer typically indicates a communication issue between the printer and the wireless network. Here are steps you can follow to troubleshoot and resolve the issue:

Check Wireless Connection:

• Ensure that your printer and laptop are connected to the same Wi-Fi network.
• Verify that the Wi-Fi signal is strong enough for both devices to communicate.

Restart Devices:

• Turn off both the printer and your laptop.
• Wait for a few seconds and then turn them back on.
• Attempt to connect the printer again.

Update Printer Firmware:

• Make sure that your printer's firmware is up to date. Visit the official HP support website, enter your printer model, and download the latest firmware updates.

Printer Network Settings:

• On the printer's control panel, navigate to the wireless or network settings.
• Check and ensure that the printer is connected to the correct Wi-Fi network.
• If needed, re-enter the Wi-Fi password.

Reinstall Printer Software:

• Uninstall the printer software on your laptop.
• Visit the official HP website, download the latest drivers and software for your printer model, and reinstall them.

Disable Firewall/Antivirus:

• Temporarily disable any firewall or antivirus software on your laptop that might be blocking the connection.

Reset Printer Network Settings:

• On the printer's control panel, find the option to reset the network settings.
• Perform a network reset and then set up the wireless connection again.

Check IP Address:

• Make sure that the printer has a valid IP address assigned by your router. You can check this in the printer settings.

Router Settings:

• Access your router settings and ensure that it's not blocking the printer's connection.
• Make sure that the router is configured to allow connections from the printer.

I hope this helps. 

Take care and have a good day.-

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