Printer Download

[weaver61]

so have a hp printer 5252, since last night it has been trying to download a update automatically. But it will not down load and it just keeps going through a cycle of not doing it and then tell me to retry or exit. When I do this it will go back to normal and then a few minutes it will start trying again on its own. Have done everything I can think of on my own and everywhere else I have read. Any suggestions for this?

[Sneha_01 · Accepted solution]

Hi @weaver61,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.It sounds like your HP Envy 5252 printer is stuck in a loop trying to download an update. This can be frustrating, but there are a few steps you can take to try to resolve this issue:

Steps to Resolve Firmware Update Loop

Restart the Printer

• Turn off the printer.
• Unplug the printer from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check Internet Connection

• Ensure that the printer is connected to a stable internet connection. Sometimes, unstable connections can cause update failures.
• If using Wi-Fi, try restarting your router.

Cancel the Update

• If the printer allows you to cancel the update, do so and then try manually checking for updates later.
• Look for an option in the printer's settings menu to cancel or disable automatic updates temporarily.

Manually Update Firmware

• Download the latest firmware for your HP Envy 5252 from the HP support website.
• Follow the instructions on the website to manually update the firmware using a USB drive.

Reset the Printer

• Perform a factory reset on the printer. This can sometimes resolve issues with stuck updates.
• Note that this will erase all settings and restore the printer to its original state.
• To reset your HP Envy 5252:
  • Go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Check for Firmware Update via HP Smart App

• Open the HP Smart app on your computer or mobile device.
• Ensure your printer is connected.
• Check for any firmware updates available through the app and attempt to install them from ther

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[weaver61]

Thank you for your response and will save it in case I need it again. My printer after many hours fixed itself on its own and has not done this again.  Thank you for your time and response, much appreciated