Printer (Envy 6400) will not scan or print despite being connected to wifi and listed as “ready”

[Mlancaster06]

Help! My Envy 6455e will not print or scan despite showing strong Wifi connection and being listed as “ready” in mobile App. 

[Raj_05]

Hi @Mlancaster06,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I can offer some general troubleshooting steps to help you resolve the issue with your HP Envy 6455e printer. Please follow these steps.

Check Printer Connection:

• Ensure that your printer is properly connected to your Wi-Fi network. You may want to restart both your printer and your Wi-Fi router.

Update Firmware:

• Check if there are any firmware updates available for your printer. You can usually find this information on the HP support website.

Check for Error Messages:

• Look for any error messages or warnings on the printer's display panel. This might provide clues about what could be wrong.

Printer Offline:

• Sometimes, the printer status may be set to "Offline" on your computer. Go to your computer's printer settings and make sure it's set to "Online" or "Ready."

Restart Devices:

• Turn off your printer, computer, and router. Wait for a minute, and then turn them back on. This can help refresh the connections.

Reinstall Printer Software:

• Uninstall the printer software from your computer and reinstall it. Ensure that you are using the latest drivers and software from the HP website.

Check Printer Queue:

• Make sure there are no pending print jobs in the printer queue. Clear any stuck or paused print jobs.

Check Wireless Signal Strength:

• Ensure that your printer is within range of your Wi-Fi router, and the signal strength is strong. Weak signals can cause communication issues.

Firewall/Antivirus Settings:

• Check your computer's firewall and antivirus settings. Sometimes, they might block communication with the printer. Temporarily disable them to see if it resolves the issue.

Mobile App Issues:

• If you are using a mobile app to control the printer, make sure the app is updated to the latest version. Try using the official HP Smart app for better compatibility.

Reset Network Settings:

• On the printer, navigate to the network settings and perform a network reset. Then, reconnect the printer to your Wi-Fi network.

By going through these steps, you should be able to identify and resolve the issue with your HP Envy 6455e printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support