Printer Envy 7224e - printer off-line

[JJLGLL]

Hello,

I have just purchased an Envy 7224e printer, that I want to connect to a PC running Windows 10 64 bits, using a WiFi connection.

At the vendor shop, we configured it using HP Smart, and everything went fine.

Back home, no way to connect this printer to the PC, the printer remains off-line.
I suspect this is because the Wifi network at home is different from the network at the vendor shop,
and the printer is not aware of this new network (new SSID, new security key).

What should I do to correct this situation ?

Thanks in advance for any suggestion.

[Dragon-Fur · Accepted solution]

@JJLGLL 

Welcome to the HP Community Forum.

Start here:

Consider:  Restart everything, including the router that controls your network

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

Additional Information

Open User Guide

Page 11

Section >> To restore the printer to the original network settings

AND

Reference - Video

HP Envy Inspire 7220 | 7255e | 7955e | 7955 All-In-One Printer : How to Reset Network Settings

Playlist for this series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhYppImJyO3pFGYQHp0xGgh

After the Printer network is reset,

Consider

Check and optionally adjust Network and Sharing settings

Windows_Network-and-Sharing_Discovery_1

Next,

Check and optionally switch OFF having Windows control your network / default printer

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

==============================================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Inspire 7224e All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[JJLGLL]

Hello,

I followed your recommendation, looked in the User Guide (I should have done that before...), configured my WiFi network from the printer panel, and the printer went on-line. 

Thank you for your support.

[Dragon-Fur]

@JJLGLL 

You are welcome.

Excellent result.

Thanks for letting us know "all is well".

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"