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‎06-16-2026 11:39 AM

HP Recommended

I purchased an original HP black ink cartridge to replace the used black cartridge and now the printer gives me a printer ERROR message however it prints a Printer Information Report without a problem. The printer is less than a year old.

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‎06-18-2026 05:11 AM

HP Recommended

Hi @JCC904 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the concern and appreciate that you’ve already taken the step of replacing the cartridge with an original HP one. It’s helpful to know that the printer is able to print a Printer Information Report, which indicates that some functions are working as expected.

To guide you further, could you please share the following details:

  • The exact printer model you are using.
  • How the error message appears—on the printer display, in the HP App, or on your computer.
  • Whether any other cartridges were replaced recently or only the black cartridge.

This information will help us narrow down the cause and provide steps tailored to your printer.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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