• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-15-2024 02:56 PM - last edited on ‎08-15-2024 03:09 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi!  I have an OfficeJet Pro 9010 printer which suddenly started to give me the following message: Cartridge cannot be used until printer is enrolled in HP Instant Ink.  The funny thing is this printer is enrolled in Instant Ink.

 

When I hit the hide button it takes me to a screen to Align the Printhead.  When I hit CONTINUE it will forever spin and say that it is printing the alignment page, but nothing ever prints.  I can't get it to move from this screen to any other screen.

 

I have tried to restart the router, printer, and my computer numerous times (in this order) and I still haven't progressed to a new screen on my printer.  My printer does indicate that it is connected to the wifi (something it didn't do before).  

 

When I go to my computer settings it says that my printer device is set as my default, but that the driver is unavailable.

 

Can anyone give me some advice as to how to reconnect my printer?  The warranty on this device has expired and I have tried all avenues that I know of.

 

Thank you so much!

Category:
2 REPLIES 2

‎08-18-2024 01:18 PM

HP Recommended

Hi @pastorscottcarr,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎08-18-2024 01:19 PM

HP Recommended

HI @pastorscottcarr,

 

What is your Instant Ink account number or email address that you use to log in to your account?

 

Also, verify your shipping address, printer serial number, and contact phone number for further assistance.

 

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy:  http://www8.hp.com/us/en/privacy/ww-privacy.html

 

Keep me posted.

 

Have a great day ahead!

Gaya1239 

HP Support


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.