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‎08-01-2023 04:47 PM

HP Recommended
Product: HP ENVY 4502 e-All-in-One Printer

Printer is low on ink. 

Won't accept my HP instant ink now that I am no longer a member. Super frustrating.

The HP smart app won't work from the laptop but will print from my phone. 

Is it because the ink or is it something else? Please help!

Category:
1 REPLY 1

‎08-01-2023 05:06 PM

HP Recommended

@lani1989 

 

Welcome to the HP Community --

 

Instant Ink cartridges only work with an active Instant Ink service contract and subscription.

 

You should remove all the Instant Ink cartridges and return them to HP.

Recycling is free.

Purchase and install a set of HP ink cartridges.

 

What?

 

The details are explained in the "how to cancel" documents.

 

For example,

 

Read to understand the Instant Ink cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

Cancel your account

 

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

 

 

HP Instant Ink - Recycle HP Instant Ink Cartridges Instant Ink shipment questions

 

 

Reference

++++++++++++++++++++++++

Instant Ink Support Website

 

  Get HP Instant Ink Support

Change Country / Region as needed

Scroll down to find phone contact information

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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