Printer Keep Losing Wifi

[Bigrays]

I've recently purchased this printer and set it up. When turned on it connects the the Wifi (shows full signal strength) then after a few minutes it loses the connection. Other devices on the network are fine and not dropping out and i've analysed the Wifi network and it's not dropping back. Any ideas? I've run the diagnostic etc. and it shows no faults. 

[Irfan_06]

Hi @Bigrays,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that frequently loses wifi connection.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support