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‎03-13-2024 11:01 AM

HP Recommended
Product: Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 11

My HP LaserJet keeps showing offline. It goes back online if I reset the printer but then after a few hours becomes offline again. I have it installed on multiple computers and it is the same on all of them. I have already tried:

 

  • Re-installing printer and drivers
  • Resetting printer to factory settings and re-connecting to network
  • Plugging in printer straight to wall outlet
  • Disabling IPv6
  • Using TCP/IP port with SNMP disabled
  • HP Print and Scan Doctor tool
  • Updating all firmware
  • HP Smart troubleshooting tool
  • Static IP address

 

I feel like I have tried every suggestion I could find on the Internet. Not sure what else to do at this point. It may have coincided with my Windows 11 upgrade but not 100% sure. Thanks in advance!

1 person had the same question
2 REPLIES 2

‎03-14-2024 12:21 PM

HP Recommended

I see you state that you are using a standard TCP/IP port for the drivers. Have you disabled the WSD Print protocol on the printer itself? Is this a new issue or has it acted like this since new?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-20-2024 08:38 AM

HP Recommended

Great idea! I did disable it after you suggested but we are still having the same issues unfortunately. Let me know if you have any other recommendations! 

1 person found this reply helpful
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