Printer Office Jet Pro 8139e offline

[ACMM24]

I recently purchased the HP Printer Office Jet Pro 8139e. Lately, it has gone offline and will not return online until the next morning. I can print a few invoices and something will happen. I restart the router laptop and printer simultaneously, which does not help.  Any ideas??

[Nal_NR]

Hi @ACMM24,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer offline.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Run Diagnose & Fix from the HP Smart app (Windows, macOS)

Run the Diagnose & Fix tool in the HP Smart app for Windows and macOS.

• Open the HP Smart app, and then click the Diagnose & Fix icon (Windows), or Diagnose & Fix from the Printers menu (macOS).
• If you do not have the HP Smart app, download it from HP Smart - Microsoft Store (in English) or HP Smart - Mac App Store (in English).

LOCATION OF THE DIAGNOSE & FIX ICON IN THE LOWER LEFT (WINDOWS) AND FROM THE PRINTERS DROP-DOWN IN THE TOP MENU BAR (MACOS)

• Click Start, and then wait for the analysis to complete. Do not close HP Smart while the troubleshooter is running.

• On the diagnostics results screen, follow the instructions to resolve any issues found.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Mbean4]

I can not get it to print from print but will from hp smart, and it just started making a strange noise when goes to print