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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-15-2025 09:33 AM

HP Recommended
Product: HP LaserJet MFP M140we Printer
Operating System: Microsoft Windows 11

Printer offline   Check Account

Reply
1 REPLY 1

‎05-16-2025 01:14 PM

HP Recommended

Hi @Duncs2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP LaserJet MFP M140we is showing as "Printer Offline – Check Account" on your Windows 11 device. This issue typically occurs when the printer is enrolled in HP+ and requires the user to be signed in to their HP account to complete setup or validate access.

Please let us know if have you registered the printer with HP Instant Ink or an HP All-In-Plan account.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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