Printer Offline HP Envy 6000

[RFL67]

Printer is offline.  HP Envy 6000 all in one.  It was working fine and then went offline.  I deleted the printer and re-installed it, I unplugged and plugged it in, I held the button on the back of the printer for 5 seconds, and still showing offline.  I am not a tech person at all.  Please help in easy to understand instructions

[Max3Aj]

Hello @RFL67, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your printer suddenly goes offline. Let’s walk through some simple steps to get your HP Envy 6000 back online.

Step 1: Restart Everything

1. Turn off your printer and unplug it from the power source.
2. Restart your computer.
3. Unplug your Wi-Fi router, wait 30 seconds, then plug it back in.
4. Once your router is fully back online, plug in and turn on your printer.

Step 2: Check Printer Connection

Make sure your printer is connected to the same Wi-Fi network as your computer:

• Press and hold the Wireless button on the back of the printer for 5 seconds until the blue light starts blinking.
• On your computer, go to Wi-Fi settings and make sure it’s connected to the same network.
• Use the HP Smart app/HP app to reconnect your printer:
  • Download HP Smart: HP Smart
  • Open the app and click “+” to add your printer.
  • Follow the on-screen steps to connect it to Wi-Fi.

Step 3: Set Printer as Default

1. On your computer, go to Control Panel > Devices and Printers.
2. Right-click your HP Envy 6000 and select “Set as default printer”.
3. If you see your printer listed more than once, remove duplicates by right-clicking and selecting “Remove device”.

Step 4: Disable “Use Printer Offline”

1. In Devices and Printers, right-click your printer and choose “See what’s printing”.
2. Click Printer in the top menu.
3. Make sure “Use Printer Offline” is unchecked.

You may refer to this document - HP printer is offline or unavailable | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support