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‎08-11-2021 10:58 AM - last edited on ‎08-11-2021 02:03 PM by Retired

HP Recommended

It wont let me go into network?? Says connection not private?

Category:
3 REPLIES 3

‎08-16-2021 07:58 AM - edited ‎08-16-2021 08:08 AM

HP Recommended

@JOSEE20, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Do you have access to a personal wireless router?

Which device are you trying to connect to?

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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‎08-16-2021 09:05 AM

HP Recommended

HP ENVY Photo 7855

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‎08-16-2021 10:14 AM

HP Recommended

@Dianemwm

 

Let us connect the printer to the wireless network:

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Let me know how it goes.

KUMAR0307
I am an HP Employee

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