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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎08-29-2022 07:26 PM - last edited on ‎08-30-2022 05:49 AM by Retired

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

My printer keeps going offline.  I have run the Diagnose and Fix as well as the Print and Scan Doctor. No solution. Help please.

3 people had the same question
1 REPLY 1

‎09-02-2022 03:43 AM

HP Recommended

Hi @Oswego99

 

Welcome to the HP Support Community. 

 

I understand that your printer is offline. I'd like to help!


  • Do you get an error message when trying to connect to the Wi-Fi?
    Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

  • Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
    What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

  • How is the printer connected to USB or Wireless? 
    Have you done any changes to your router network or software?

Meanwhile, you can go through the document here and follow the instructions. 

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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