• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-28-2025 10:55 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi

I have an HP Envy 6022e printer connected via wi-fi to my Windows 10 PC which has worked quite well for the last few years.  Quite often it goes offline and if I pull the plug on the printer and reconnect it, it connects to the PC and all is well.

 

However, today I am unable to print anything. The HPSmart app tells me the printer is offline again. I pulled the printer connection cable and re-inserted it but still showing offline and getting no connection.

The HP printer is showing a pulsing purple status colour which means it is in wireless setup mode  and the wi-fi blue icon is also flashing but still no connection is completed.

Any help would be appreciated.

Thanks.

JS29

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.