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‎08-10-2026 01:00 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have a HP 9015e printer that I have been using on another HP computer. Works fine. Installed and older HP in den (Win10). Using WiFi for both. Ran printer test and it prints the test page OK. Try to print anything else and it will not show a "preview page", just sits there twirling. Loaded new driver and reset both computer and printer.  Same issue. Thoughts?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2026 12:48 PM

HP Recommended

Hi @ChevelleSS72 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that the HP OfficeJet Pro 9015e prints the printer test page successfully, but when attempting to print a document, the print preview continues to load and does not display the document. Since the printer works correctly with another computer and the test page prints successfully, the issue appears to be isolated to the Windows 10 computer rather than the printer hardware or Wi-Fi connection. I would request you to please follow the steps:

 

Check the printer settings

  • Open the document and select File > Print.
  • Select the HP OfficeJet Pro 9015e.
  • Open Printer Properties or Preferences.
  • Verify that the paper size matches the document (A4 or Letter).
  • Check the orientation, scaling, and layout settings.
  • Apply the changes and try printing again.

Restart the Print Spooler

  • Press Windows + R.
  • Type services.msc and press Enter.
  • Locate Print Spooler.
  • Right-click it and select Restart.
  • Try printing again.

Clear any stuck print jobs
If the issue continues:

  • Open Settings > Devices > Printers & scanners.
  • Select the HP OfficeJet Pro 9015e.
  • Open the print queue and cancel any pending documents.
  • Restart the computer and try printing again.

Remove and reinstall the printer

  • Go to Settings → Devices → Printers & scanners.
  • Select the OfficeJet Pro 9015e.
  • Select Remove device.
  • Restart the computer.
  • Reinstall the printer using the appropriate HP software/driver for Windows 10 32-bit.

Test from a simple application

  • Open Notepad.
  • Type a few words.
  • Select File > Print and choose the HP OfficeJet Pro 9015e.
  • Check whether the document prints.

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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1 person found this reply helpful
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3 REPLIES 3

‎08-12-2026 12:48 PM

HP Recommended

Hi @ChevelleSS72 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that the HP OfficeJet Pro 9015e prints the printer test page successfully, but when attempting to print a document, the print preview continues to load and does not display the document. Since the printer works correctly with another computer and the test page prints successfully, the issue appears to be isolated to the Windows 10 computer rather than the printer hardware or Wi-Fi connection. I would request you to please follow the steps:

 

Check the printer settings

  • Open the document and select File > Print.
  • Select the HP OfficeJet Pro 9015e.
  • Open Printer Properties or Preferences.
  • Verify that the paper size matches the document (A4 or Letter).
  • Check the orientation, scaling, and layout settings.
  • Apply the changes and try printing again.

Restart the Print Spooler

  • Press Windows + R.
  • Type services.msc and press Enter.
  • Locate Print Spooler.
  • Right-click it and select Restart.
  • Try printing again.

Clear any stuck print jobs
If the issue continues:

  • Open Settings > Devices > Printers & scanners.
  • Select the HP OfficeJet Pro 9015e.
  • Open the print queue and cancel any pending documents.
  • Restart the computer and try printing again.

Remove and reinstall the printer

  • Go to Settings → Devices → Printers & scanners.
  • Select the OfficeJet Pro 9015e.
  • Select Remove device.
  • Restart the computer.
  • Reinstall the printer using the appropriate HP software/driver for Windows 10 32-bit.

Test from a simple application

  • Open Notepad.
  • Type a few words.
  • Select File > Print and choose the HP OfficeJet Pro 9015e.
  • Check whether the document prints.

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-12-2026 02:39 PM

HP Recommended

I believe it is now working.  Thank you Pallipurath (support agent) for your assistance.

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Was this reply helpful? Yes No

‎08-12-2026 02:44 PM

HP Recommended

Hi @ChevelleSS72 

 

Thank you for responding.

 

I'm glad to hear that the issue has been resolved. Please feel free to reach out to us, if you encounter any further issues in the future.

 

Have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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