Printer Unavailable for Remote Printing in HP Smart App

[rharderco]

In the HP Smart App, I used to be able to print to my HP 8710 printer remotely, that is when I was not on the local network.  I have not been able to do that in a long time.

In the HP Smart App, when I am not on the local network, my printer shows "Unavailable."  When I'm back on the local network, it shows "Ready."

The printer is subscribed to HP InstantInk, so I know that much is connected remotely.  On the hpsmart.com website, the printer shows as "connected."

Any ideas on how to get this working again? It worked when I first got the printer.

-Rob

[Nal_NR]

Hi @rharderco,

Welcome to the HP Support Community. 

I'd like to help!

Thanks for sharing detailed information via images. 

Well, the printer needs to be connected to a wifi with an active internet connection, when on an instant ink program. 

I am afraid, it may not work on mobile networks or public.

However, I want you to refer to this document and see if that helps. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rharderco]

Sorry I must not have been clear. The printer is not traveling. It is at home. It is connected to the internet. The instant ink works. The built in web server reports that Web Services are turned on and connected. 

But when I am away from home the HP Smart app shows my printer as unavailable. When I first bought the printer this worked. I was able to print when I was away from my house. 

how do I get that working again?

 Many thanks if anyone knows!

 Rob

[Nal_NR]

Hi @rharderco,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

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