Printer WiFi Connectivity

[PopR99_]

Printer on home network (400mb) stopped accepting jobs from laptop computer, Dell.  After going through shutdowns and reboots of the printer and the laptop I decided to factory reset the printer and delete the printer from the device list on the computer, and remove the HP Smart software. Then start over. No success. Oddly I can print to the printer from my Samsung Note 9.

Any ideas?

[Kumar0307]

@PopR99_, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from the Win PC. Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing. Do not use any HP apps to print. Open the File > Print

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[PopR99_]

Kumar, no success. Same Windows (10) error message, unable to print.  Any additional thoughts? PopR99_

[Kumar0307]

@PopR99_

Was the installation via the IP address successful?

Check for any pending Windows updates and restart the computer. Perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how it goes.