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Common problems for Connectivity Issues
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‎11-10-2025 08:45 PM

HP Recommended
Product: HP Smart Tank 5105 All-in-One Printer
Operating System: macOS 26.0 Tahoe

My 5105 was working fine and now refuses to connect to my WiFi network. I've gone through the trouble shooting advice including disconnecting and reconnecting router and printer with no success.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2025 05:51 PM

HP Recommended

Thank you for this suggestion however I had tried that approach without success. I have however solved the issue myself. The problem was that the printer only accepts a 2.4GHz WiFi network. I was using a smart modem which switches between both 2.4GHz and 5Ghz. Which was why the printer worked sometimes and not others. When I changed the location of the printer it only wanted to connect to the 5Ghz and hence was refused. To solve the problem I logged into the router and disconnected the 5GHz. The printer then connected ok.

View solution in original post

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2 REPLIES 2

‎11-11-2025 12:58 AM

HP Recommended

Hi @MaurieD 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=T8t_Hf2OeQo

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎11-13-2025 05:51 PM

HP Recommended

Thank you for this suggestion however I had tried that approach without success. I have however solved the issue myself. The problem was that the printer only accepts a 2.4GHz WiFi network. I was using a smart modem which switches between both 2.4GHz and 5Ghz. Which was why the printer worked sometimes and not others. When I changed the location of the printer it only wanted to connect to the 5Ghz and hence was refused. To solve the problem I logged into the router and disconnected the 5GHz. The printer then connected ok.

Was this reply helpful? Yes No
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