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‎03-27-2025 01:48 PM

HP Recommended
Product: HP Deskjet 3051A e-All-in-One Printer - J611h
Operating System: Microsoft Windows 11

I have an old HP Deskjet 3050A J611h series. It was working fine a week ago but now it does not connect to wifi. Printer panel instructions say to press WPS button on router (there is no WPS button) or input a PIN in the router (no way to do that per Spectrum tech help). There's also no way to select the network or input the password. SmartHP app is no help. Is there a way to re-connect this old printer to my wifi or should I throw it out and buy a new one?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2025 08:15 AM

HP Recommended

Hi @JimB4606 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP Deskjet 3050A J611h is having trouble connecting to Wi-Fi due to the lack of a WPS button or PIN input option on your router. 

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer, to do that - 

1. Press the Wireless button to display the Wireless Menu. 

2. From the Wireless Menu, select Settings. 

3. From the Settings menu, select Restore Defaults. 

4. Confirm selection to restore defaults.

 

 

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

 

Place the printer and the computer or mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎03-30-2025 08:15 AM

HP Recommended

Hi @JimB4606 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP Deskjet 3050A J611h is having trouble connecting to Wi-Fi due to the lack of a WPS button or PIN input option on your router. 

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer, to do that - 

1. Press the Wireless button to display the Wireless Menu. 

2. From the Wireless Menu, select Settings. 

3. From the Settings menu, select Restore Defaults. 

4. Confirm selection to restore defaults.

 

 

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

 

Place the printer and the computer or mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-31-2025 02:00 PM

HP Recommended

Thanks for the detailed response. I'm certain that if I had followed your instructions it would have worked.  However, I couldn't wait and the old printer is now in the recycle bin at Best Buy. My new HP printer with up to date tech was simple to connect and works much better than the old klunker. I'm considering this problem solved.

Was this reply helpful? Yes No

‎04-02-2025 10:54 AM

HP Recommended

@JimB4606 

 

You are Welcome!

 

I'm thrilled to hear your new printer is up and running seamlessly! 

 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you ever need tips or guidance for your new printer—or anything else—I'm here for you! 😊 Enjoy hassle-free printing!

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Was this reply helpful? Yes No
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