Printer Won't See the WIFI

[WorthlessPrint]

I have a new router and the printer refuses to see the router. What Am I doing Wrong. It sees my neighbors router, I have many other devices that do see it. I have tried connecting the printer directly to the router with ethernet. The screen says I need to compete the setup on the app. The app says the printer is ready to use. I am so frustrated right now. 

[Rainbow23]

Hi @WorthlessPrint,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

I hope this helps.
Take care and have a great day ahead.

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