Printer appears connected to internet but will not print. There is a yellow light on but ink is full

[Suze1955]

Printer is connected to wi-fi but will not print. Yellow light is on but new cartridge is installed.

[A_Gayathri]

Hi @Suze1955,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet MFP M139we printer is connected to the internet but not printing, and there's a yellow light on despite having a new cartridge installed, you can try the following troubleshooting steps:

Check Printer Status:

• Make sure there are no error messages on the printer display.
• Ensure that the paper tray is not empty and that there are no paper jams.

Check Connectivity:

• Confirm that the printer is still connected to the Wi-Fi network. You may need to re-establish the connection.
• Ensure that there are no issues with your Wi-Fi network. If possible, restart your router.

Printer Queue:

• Check the print queue on your computer to make sure there are no pending print jobs. Cancel any stuck print jobs.

Restart the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 30 seconds. Plug it back in and turn it on.

Update Firmware/Driver:

• Ensure that your printer firmware and drivers are up to date. Visit the HP support website to download the latest firmware and drivers for your printer model.

Test Print:

• Try printing a test page from the printer itself. This will help determine if the issue is with the printer or the connection.

Check Cartridge Installation:

• Make sure the new cartridge is properly installed. Open the printer cover, remove the cartridge, and reinstall it securely.

Check for Low Toner/Ink:

• Even if you have a new cartridge, it's worth checking if there's any protective tape or seal that needs to be removed. Also, ensure that the cartridge is not empty.

Check for Paper Size/Type Mismatch:

• Ensure that the paper size and type settings on the printer and the computer match.

Reset Network Settings:

• If the printer has a touchscreen display, navigate to the network settings and reset the network configuration. Then, reconnect to your Wi-Fi network.

I hope this helps. 

Take care and have a good day.-

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