Printer can't connect to Instant Ink

[Lakland]

For several months now my printer is having a hard time connecting to Instant Ink. I'm running Win 10 64 bit, the printer is a Deskjet 2652. Any ideas or same problem solved? Thanks in advance for any help.

[Kumar0307]

@Lakland, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not connected to the Instant Ink server. To assist you better, do you get any errors?

Is the printer connected to the internet?

Is the printer enrolled in Instant Ink? 

If yes, have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!