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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 3755 All-in-One Printer

The message I get is the Printer cannot be found. So, it can't scan either. I have spent hours running HP troubleshooting software and have performed all the recommended fixes. This boils down to reboot wireless network router and unplug and restart the printer. Sometimes this works for a short period of time. For example, the printer will printer a page of a two-page document and stop halfway through the second page and then HP Smart will say the Printer is offline! Lots of things are on my wireless network, like TV, Echo Dots, security system, notepads, phones, and others totaling 20-25 items. One person said my problem was I had too many things on, but others said it doesn't matter. So, what can I do to permanently get the printer to be found by HP Smart so I can print and scan?

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