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‎07-14-2021 04:07 PM

HP Recommended

This fix didn't last.  After web services was removed and reset up, I was able to scan to email directly from the printer.  30 minutes later, the error message came back.  After going through the process of adding a few email choices to be able to scan and send to, this is very annoying.  

 

What else can be done?

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‎07-14-2021 04:08 PM

HP Recommended

For about 30 minutes and then it bombed our again.  

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‎07-15-2021 08:42 AM

HP Recommended

I just went to use it this morning and the same thing happened to me.  Is there another solution for this problem?  It is such a nice feature yet when not working so annoying.

 

Thank you!

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‎07-15-2021 01:01 PM

HP Recommended

We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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‎07-15-2021 02:00 PM

HP Recommended

Van someone help to get this resolved for me?  I have the HP 7645.  I have always been able to scan up until yesterday.  It keeps saying it cannot connect to web services.  Thanks,

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‎07-15-2021 02:27 PM

HP Recommended

I am not sure if you sent those instructions for me or another user.  I don't see any messages under my account.  Can you please send me the same instructions for a HP 6978?

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‎07-16-2021 08:34 AM

HP Recommended

@Lehihg97,

 

I have sent instructions again, could you check?

 

Let me know

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‎07-16-2021 12:06 PM

HP Recommended

I have followed these instructions and it comes up with the same notice about the "Web Server"  although I appreciate your efforts we are all spending way too much time on this.  I agree that this seems to be an "HP" issue and trying to solve it individually with no success to me is not quite customer friendly.  Nothing is working for me at this point.

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‎07-16-2021 12:51 PM

HP Recommended

I agree I have spent two days trying to fix this issue.  I have uninstalled, re-installed, used the fix it tool and still not working on my Envy 7645.  Is there anyone that has the answer?

 

This is so frustrating.

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‎07-18-2021 12:09 PM

HP Recommended

I too have done all of the above with my envy 7640. Nothing… tell me which brand of printer you buy after you throw your HP away.

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