Printer connection issue. Serial Number not recognised so how do I get support?

[2Qwirky]

p2055 laserjet

accessing help? HOW?

serial number not accepted

connectivity issue

help!!

[Kuroi_Kenshi]

Hi @2Qwirky,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP LaserJet P2055 printer is having a connectivity issue, and the serial number isn’t being recognized when trying to access support. Let’s go through steps to resolve this.

1. Check the Serial Number

Make sure you’re entering the correct serial number from the label on the printer (usually on the back or bottom).

Avoid typing letters like O instead of 0 or I instead of 1.

If the label is worn or unreadable, check your purchase invoice or printer box for the serial number.

2. Access HP Support Without Serial Number

You can get basic support without the serial number:

Go to HP Customer Support → Select Printers → LaserJet P2055 → Choose your OS.

Download drivers, software, and troubleshooting guides directly.

3. Check Printer Connectivity

USB Connection:

Ensure the cable is securely connected to both printer and computer.

Try a different USB port or cable.

Network Connection (Ethernet/Wi-Fi):

Make sure the printer has a valid IP address.

Print a configuration page using the printer buttons to check network status.

4. Reinstall Printer Drivers

Uninstall any existing drivers from Devices & Printers or Control Panel.

Download the latest driver from HP’s website for the P2055 model.

Install and test the connection again.

5. Use HP Print and Scan Doctor (Windows)

Download and run HP Print and Scan Doctor from HP’s site.

This tool can detect connectivity issues, driver problems, and misconfigured ports.

6. Alternative Ways to Identify Printer

If the serial number isn’t recognized online, you can try:

Using the printer model number only when accessing support.

Using the MAC address or IP address for network troubleshooting.

I hope this helps.

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Best regards,