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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-06-2026 08:37 AM

HP Recommended

My printer is not connecting due to my move. 

Reply
1 REPLY 1

‎04-08-2026 08:14 AM

HP Recommended

Hi @amchenry63 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you are facing connectivity issues with the printer. I would request you to please elaborate your concern regarding the printer connection and the printer model. Also I would request you to please check the below generic steps for the connectivity.

 

Run Diagnose & Fix from the HP app (Windows, macOS)

  • Run the Diagnose & Fix tool in the HP app for Windows and macOS.
  • To install the HP app https://www.hp.com/us-en/hp-app/overview.html 
  • Open the HP app, click the printer, then click Diagnose & Fix, or select Diagnose & Fix from the Printers menu, or scroll to Diagnostics and click Diagnose and Fix.
  • Click Start, and then wait for the analysis to complete. Do not close the HP app while the troubleshooter is running.
  • On the diagnostics results screen, follow the instructions to resolve any issues found.

Re-add the printer to the HP app

  • Remove and then re-add the printer in the HP app to fix any connection issues.
  • Make sure the printer is connected to the same network as your computer or with a USB cable.
  • Close then reopen your print app.
  • Remove the printer from your print app.
  •  HP app: Click your printer, scroll to the bottom of the page, and then click Remove from app.
  •  HP Smart: Right-click your printer, click Hide Printer, and then click Hide Printer again.
  • Click Add Printer, and then complete the setup in the print app.

https://support.hp.com/au-en/document/ish_2026537-1681507-16 refer the link

 

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

I'm an HP Employee.


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