Printer connectivity error

[CycloneJump]

Hello, 

I just got this printer off of someone and it does connect to the WiFi but when I take further steps of the set up it gives me error messages. For example printer connection is not establishing even tho it’s connected to the WiFi network. I even restarted the WiFi modem and the printer too. The message that pops up is in the picture attached.  Also, I guess because of this issue it says that I have to get connected to instant ink which I did but the instant ink error message didn’t disappear 

[Irfan_06]

Hi @CycloneJump,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support