Printer constantly losing wifi connection

[AllisonD1]

my printer keeps losing the wifi connection, I have to unplug it and plug it back in again for it to re connect.

I have run a diagnostics and nothing came up.

[Kumar0307]

@AllisonD1, Welcome to the HP Support Community! I’m here to help.

I understand you are facing intermittent connectivity issues with the printer. Let us try these steps:

Restart the router and the printer

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If the issue persists, assign a static IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Monitor the printer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AllisonD1]

This has not solved the problem. Please advise further. 

Thanks

[Kumar0307]

@AllisonD1

Do other devices on the network work fine?

Check with the internet service provider for any updates available for the router.

Did you assign a static IP address?

Is the printer connected to a 2.4 or a 5GHz network?

Keep me posted.

[AllisonD1]

Yes all over devices are fine.

I believe I followed all your steps as above.

Is the printer connected to a 2.4 or a 5GHz network? = I am sorry I do not understand this

[Kumar0307]

@AllisonD1

• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• The printer and the PC should be connected to the same band.

Keep me posted.

[AllisonD1]

Is there a way to get a telephone call, I am not computer savvy, so still dont know what you mean.

[Kumar0307]

@AllisonD1

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.